Thank you for shopping at Chem-Bio Prime. We strive to provide high-quality supplements and excellent customer service. If you are not entirely satisfied with your purchase, we’re here to help.
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Supplements that have been opened or partially consumed are not eligible for return due to hygiene and safety reasons. This is to ensure the quality and safety of our products for all customers.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Please note that it may take some time for your bank or credit card company to process and post the refund.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [Your Company Email Address] and send your item to: [Your Company Address].
If you receive a damaged item, please contact us immediately at [Your Company Email Address] with photos of the damaged product and packaging. We will work with you to resolve the issue, which may include a replacement or a refund.
Certain types of items cannot be returned, such as:
To return an item, please follow these steps:
If you have any questions about our Refund and Return Policy, please contact us:
